Phoenix is London’s first Community Gateway housing association. It is resident-led which means that residents are at the heart of all decision-making. Our focus is on empowering residents, improving homes and creating positive communities.We are currently looking for Customer Services Advisors to join our Customer Services team. You will be responsible for providing a ‘one stop’ service advice to housing queries including repairs, rent, and general tenancy management.
To deliver in this role, you will have excellent communication and interpersonal skills that will help promote the values of a Community Gateway.
You will be responsible for proactively contacting customers, reporting on customer satisfaction feedback and liaising with other teams to help resolve customer queries.
You will demonstrate proficient administrative support including excellent written, verbal and IT skills
Phoenix is a not-for-profit housing association and manag es over 6,500 homes. We came into existence after stock transfer from Lewisham Council in 2007, following a positive ballot of all tenants. Phoenix is one of only four Community Gateways in England and what differentiates us is that we are membership-based. The focus for our business is on delivering excellent customer service. We have some of the most deprived but also vibrant local areas and we support our residents to give their best to improve their community. With a £71 million programme of improvement underway, we are set to become a major force for regeneration, providing access to community activities, training and job opportunities.
Our corporate ethic is ‘work hard, play hard, thrive!’ We have three core values: value for money, equality diversity, resident involvement. We are looking for people committed to these who will help steer our services to the next level. Our strength lies in the differences in background, style and thinking of our staff who r epresent the communities we serve. New ideas and innovation will drive us forward.
Benefits include 30 days annual leave (plus 8 bank holidays), flexible working, generous pension scheme, well being programme, learning and development programme and a culture of employee involvement.
Phoenix is committed to equal opportunities and the recruitment and selection process is an important part of Phoenix's efforts to achieve this. The process is comprehensive and rigorous to ensure that all applicants receive fair, equitable and objective treatment. The process aims to ensure that the person who best meets the person specification is appointed without discrimination on the grounds of race, sexual orientation, colour, nationality, ethnic or national origin, disability, gender, age, marital status or religion.
