Head of Student Life Centre

Head of Student Life Centre

£49,505 - £56,725 PA
Ref: J00097

LSBU is committed to enhancing the experience of our students, enabling their success and providing the highest possible levels of support. To this end, we are bringing together all our student-facing services within a new Student Centre, to be opened in the autumn of 2012. A key part of this facility will be the Student Life Centre, a helpdesk staffed by experts in a range of issues which affect students, greatly enhancing the student experience.

We are now looking for an enthusiastic individual to lead and manage the Student Life Centre, reporting to the Director of Student Services. You will develop and maintain a welcoming and knowledgeable service, leading the Centre's team and being responsible for its efficiency, performance, quality and training. You will need to build networks both within and outside the University so that students have ready access to further support, and ensure that students themselves are involved in planning and reviewing services. You will also take a lead role in the management of the MyLSBU Student Portal, ensuring that it complements the desk service.

You must have experience of managing excellent customer service in a user focused, professional environment, and be able to build and motivate a team, so developing a positive culture. You'll be highly organised and an excellent communicator, able to build long-term relationships with a wide variety of stakeholders. This is a high profile role and an opportunity to contribute significantly at a time when attention is focused on the enhancement of the student experience.

For full details and to apply please click 'Apply Online' below.
Closing date: noon on Monday 23 April 2012
Interviews will take place in the week commencing 30 April.

An Equal Opportunities Employer